Refund Policy

Last Updated: 01/01/2025

At Clarévo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Returns & Refunds

We accept refund requests under the following conditions:

• Damaged or Defective Products – If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

• Unopened & Unused Products – For hygiene reasons, we can only accept returns for unopened and unused products within 14 days of delivery.

• Non-Returnable Items – Used, opened, or partially used skincare products are not eligible for returns due to safety and hygiene reasons.

2. How to Request a Refund

To initiate a refund or exchange, please follow these steps:

1. Email us at info@clarevo.store with your order number and reason for the refund request.

2. Attach clear photos of the product if it is damaged, defective, or incorrect.

3. Once approved, we will provide return instructions (if applicable). Refunds will be issued to the original payment method once the return is received and inspected.

3. Refund Processing Time

• Approved refunds will be processed within 5-10 business days.

• Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

4. Shipping Costs

• Original shipping fees are non-refundable.

• Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

5. Exchanges

We can only replace items if they are defective or damaged. If you need an exchange, email us at info@clarevo.store.

6. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank or payment account.

• Contact your credit card company (it may take time for the refund to be officially posted).

• If you still have not received your refund, contact us at info@clarevo.store.

7. Changes to This Policy

We reserve the right to update this refund policy at any time. Changes will be posted on this page with the updated date.

For further inquiries, contact us at info@clarevo.store.

Thank you for choosing Clarévo!